1. How do I pay for my Order?
We accept the following methods of payment:
• BANK TRANSFER
• PAYPAL
***Our payment gateway is supported by PayPal. Please be noted that the default payment currency for our store is Hong Kong Dollars. Any credit cards in different currencies would convert the order amount to Hong Kong Dollars automatically at the checkout. The 2.5% Transaction Processing Fee would incur for orders involved a currency conversion.
For further assistance, please email cs@alublu.com
2. Can I AMEND/CANCEL my order?
Once an order has been placed and confirmed, it is final and not subject to cancellation or amendment.
3. How do I track my order?
Upon receiving your order, we’ll send you an Order Confirmation email as well as another email with email to let you know when we’ve dispatched your order.
4. How long does it take for delivery?
Estimated transit time:
Shipping Zone |
Shipping delivery times in Business days (Mon-Fri) |
| Hong Kong | Estimated up to 2 business days |
| China & Macau | Estimated up to 4 business days |
| Rest of the World | Estimated up to 14 business days |
The delivery timeframes are merely indicative guidelines provided by the deliverer and do not constitute binding delivery dates.
For further information, please visit Delivery & Shipping page.
5. Will I be charged tax/customs duties on my order?
All prices are tax-free. Customer may be liable to pay for duties and taxes upon receipt of the item(s).
6. Can I pick up my order?
Online orders can be picked at our office:
AluBlu Limited
Rm205 2/F AXA Southside
38 Wong Chuk Hang Road
Hong Kong
Tel: +852 2151 2880
ANY OTHER QUESTIONS?
Please contact us via email at cs@alublu.com or call us at (852)2151 2880. (9am – 6pm Mon – Fri)