Throughout this document, the words “Alublu”, “us”, “we”, “our” refer to us, Alublu Limited. The use of the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.
Access to and use of this site and the products and services available through this site (collectively, the “services”) are subject to the following terms, conditions and notices (the “terms of service” or “TOS”). By using the services, you are agreeing to all terms of service, as may be updated by us from time to time.
The following Terms and Conditions only apply to AluBlu Website, powered by AluBlu.
To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address firstname.lastname@example.org. We may also change registration requirements from time to time.
By registering for our webshop as a member, you are agreeing to receive regular newsletters and marketing related emails from AluBlu. Should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.
3.0 Terms of sale
3.1 Our contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or paypal account.
3.2 Pricing and Availability
Prices are shown on the site in Hong Kong Dollars (HKD). Prices displayed on the site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
AluBlu attempts to be as accurate as possible. However, AluBlu does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.
We accept payments made by Paypal.
If your card issuer refuses to authorise payment to AluBlu, we will not be liable for any delay or non-delivery.
For bank transfer customer, after you’ve submitted your bank transfer receipt we will need to verify it with our bank account, once confirmed, your item will be dispatched.
We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
3.4 Customs and import charges
Taxes and duties applicable to your order depend on the shipping country of your order:
Hong Kong orders are not subject to taxes and duties
Customers purchasing from a country served as Delivery Duty Paid (DDP) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a court served as Delivery Duty Unpaid (DDU) will be charged for items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from HK Post or SF express. We recommend you contact your local customs authority to determine a landed cost prior to purchase completion.
3.5 Discount codes
Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.
However, these T&Cs relate to all AluBlu promotions, competitions and discount codes (unless otherwise stated):
4.0 Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
5.0 Delivery and Shipping
Local shipping (Hong Kong & Macau)
We offer free delivery for Hong Kong/ Macau customer. Hong Kong & Macau orders will be shipped using S.F. Express delivery service/ Hong Kong Post.
After we’ve confirmed your order, you can pick up your products at the following address:
A1408, Sea View Estate
2 Watson Road
Tel: 2151 2880
Please bring a valid government-issued photo ID and an email or text alert with your order number in it.
For customer in other regions, including China and the rest of the world, please contact us at email@example.com for a shipping quote.
• AluBlu is not responsible for damage during transit.
• Customer is responsible for custom duty or tax if is needed.
Hong Kong & Macau
• In Hong Kong, orders are delivered 5 days a week, excluding Saturdays, Sundays and statutory Public Holidays (Hong Kong).
• Delivery times are determined by number of business days (Monday to Friday, exclude public holiday) from the day after we ship your order.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected. AluBlu will try their best to meet these estimates but cannot guarantee that such estimates must be met.
Our ability to ship your order to you is only as good as the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address. We do not hold responsibility for delivery failures if you don’t give us the correct address or if it is an address that we can’t perform delivery to. If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that are associated with that shipment.
We do not accept PO Box address. Due to the signed-for nature of deliveries, we recommend that items be sent to a work or home address in order to avoid any delays in receiving your items.
Shipping will be done according to the costs and methods described on our website. Once we dispatch your order, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages on the item should be filed by you against the forwarding agent.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during out sale periods when it may take up to 48 hours for shipments to be dispatched.
6.0 Returns and exchanges
This Returns Policy only applies to online purchases.
Should you wish to exchange/return your merchandise please refer to the guideline below and email us explaining the reason for your exchange/return request. Merchandise may be exchanged or returned within 7 days of receiving the goods.
The re-stocking charge applied to returned goods is 20% of the invoice price to reflect the true costs of receipt, inspection and re-stocking.
A 20% re-stocking charge will be applied to returned goods reported as faulty or not as ordered, but subsequently found not to be so.
Exchanges/returns will be processed upon receipt of the regarding merchandise. Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.
Any goods returned without prior notification and agreement will be returned at the customer’s cost.
Should you need to contact us about any questions please email us at firstname.lastname@example.org
Customers are permitted to exchange merchandise other than Excluded items (subject to Returns/Exchanges Conditions) for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered. If the customer selects merchandise of lower value than the original merchandise purchased then a cash coupon will be issued.
6.2 Returns/Exchanges Conditions
Please refer to the following criteria as a guideline for our returns/exchange policy:
Include our return form and the return merchandise in its original condition.
All tags, certificates, warranties, care instructions, product labelling, authenticity cards, and boxes are intact and returned together with the merchandise.
Sales/Discounted merchandise is not eligible for return.
The merchandise does not fall within the category of “Excluded items” as defined below;
The merchandise is in “Sellable Condition” as defined below;
All returns will be refunded in through your original form of payment.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
Upon dispute reserves the right to make the final decision on all return cases.
Customers returning goods are asked to do so on their own transport as AluBlu’s haulage insurance does not extend to damages incurred through returns. In the event that customers request AluBlu to arrange transport, liability for loss or damage remains with the customer. That being the case, customers are encouraged to ensure that goods are well packaged and adequately protected. Return packages remain the responsibility of the customer until it is received by AluBlu.
Return merchandise should be posted to the following address with a completed return form:
A1408, Sea View Estate
2 Watson Road
No return or exchange will be accepted for the following;
The only exception permitted in the case of Excluded items is in the case of faulty or damaged items (“Defective merchandise”). In this case, the merchandise will be returned to the supplier or for independent assessment by a third party to determine whether the merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be defective merchandise, the customer will be entitled to repair or a full refund as appropriate within the circumstances at the sole expense of the supplier. AluBlu will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising from the defective items supplied by the supplier.
6.3 Sellable Condition
“Sellable condition” means that that the merchandise is still in its original packaging with the original labels, price tags and return tags still attached; that the merchandise is unworn, unused, and in the condition originally sold; and that the merchandise is not damaged in any way.
The decision as to whether the merchandise is in Sellable Condition remains within AluBlu’s sole discretion and its decision shall be final.
If AluBlu receives a return that cannot be accepted, the customer has the option either to collect the merchandise from one of our stores or have the merchandise re-shipped to the customer at his/her sole cost.
6.4 Cash Coupon
In the event that a customer is entitled to a Cash Coupon it will be given via email by our Customer Care department.
Cash coupons can only be used online at AluBlu
Cash coupons can only be used on orders associated with your original account. This means, cash coupons cannot be transferred to another person or account.
Cash coupon may not be purchased. Cash coupons are provided to you when purchased items have been returned and the return is eligible for a cash coupon.
Purchase amounts that exceed the value of the Cash Coupon will require an additional method of payment for the balance due.
Cash Coupons do not expire.
6.5 Replacement or Exchange
Goods sold are not refundable. Exchange with receipt is allowed within 7 days if your purchases (for the same item, and where still available) for products are:
– damaged at the time of delivery or faulty due to no fault on your part: or
– incorrectly shipped because of an error on our part.
To replace or exchange an item described above, you must retain the sales invoice and notify us by email at email@example.com within 7 days from the date of delivery of the goods to you specifying the reasons for the exchange. Requests for exchanges received by us outside this time frame may be accepted at our discretion only.
Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, or items damaged through normal wear and tear cannot be returned, exchanged or refunded at any time.
Our carrier will not accept damage claims when deliveries have been signed for in good condition. Therefore, consistent with current policy, we remain unable to offer credit in such cases.
Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact firstname.lastname@example.org immediately if there is a specific reason for cancellation.
For further information please email email@example.com
7.0 Product Description and Colours
We will endeavour to ensure that the content and the product descriptions on www.alublu.com are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free.
We have made every effort to display as accurately as possible the colours of our products that appear on AluBlu. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Views expressed in any media by the designers, companies or third parties, whose products are sold on AluBlu or with whom we are associated, are their own. AluBlu takes no responsibility for any such views as they do not necessarily reflect ours.
AluBlu does not guarantee that the use of AluBlu and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this TOS.
9.0 Intellectual Property Rights
AluBlu consists of software and “material” (which is defined as, or includes, images, video, text formats, styles of presentation, software (including HTML code) are the intellectual property of AluBlu and are protected by intellectual property and copyright laws and international treaty provisions.
AluBlu is for your personal and non-commercial use only. Any non-personal and/or commercial use of the material is only permitted when expressly authorised by AluBlu and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any material contained within the site without prior consent or authorization of AluBlu. Any such unauthorized actions may result in civil consequences or criminal penalties. AluBlu reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
AluBlu and the AluBlu logo are registered trademarks of AluBlu trademarks may not be used in conjunction with any product or service that is not AluBlu’s, in any manner that is likely to cause confusion among customer or in any manner that disparages or discredits AluBlu. You agree not to use AluBlu anywhere without our prior written consent.
11.0 No Waiver
If you breach the Terms of Service (TOS) and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
Alublu collects personal information in several ways when you place an order or register for a service offered by AluBlu. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider’s systems.
We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
13.0 Contact Information
If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to firstname.lastname@example.org
14.0 Governing Law Jurisdiction
These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.
These website terms and conditions were last updated on 16 May, 2017